Network Resources & SupportMerit Network has continuously managed educational networks for more than 30 years. Since its dedication in 1973, the initial network has grown in scope and complexity. In 1983, Merit created its first Network Operations Center (NOC) to focus exclusively on managing the demanding needs of a research network.More than 20 years later, the NOC is staffed by highly trained operators on a 24 X 7 X 365 basis. Each operator is a certified technician, capable of providing both Tier 1 and Tier 2 support. Thus, troubleshooting begins immediately and most issues are resolved by the person initially answering the phone. In addition, each network attachment is proactively monitored using Spectrum to promptly identify issues and generate alerts. Merit's first guiding principle is to "Develop and Maintain an Advanced Network" with a strong focus on providing a robust production network. Merit's NOC is dedicated to ensuring the fulfillment of that principle. |